Remote Monitoring & Alerting
Remote Network Monitoring allows AiT's support experts to see exactly what your customers see and makes it possible to find quick solutions to problems that might otherwise require an expensive onsite visit. Our Remote Monitoring solution monitors your network 24 hours a day, 7 days a week. When it finds anything not functioning the way it should, the problem is reported immediately.
Service/Help Desk Call Center
Enjoy the freedom to focus on your core business objectives. AiT can provide you with the support you need. Our Service/Help Desk Call Center handles everything from operating desktop applications to troubleshooting complex computer software and hardware problems. The experience of AiT's support specialists allows them to achieve a high rate of first-call problem resolution, which lowers cost per incident and increases customer productivity.
Tier 2, 3 & 4 Escalation
Based on AiT's broad experience providing phone support, makes it possible to determine which problems require immediate remediation and which problems are appropriate for scheduled resolution. Because AiT has extensive networking and applications capabilities, we can respond quickly to various levels of escalation issues.
Network Engineering
Includes simple and complex network designs, implementation and configuration of switches, routers and firewalls, from ASA and PIX to Catalyst 6500’s and Cisco Security products - we can do it for you.
Infrastructure Support – Engineering Only
Your network infrastructure is a critical business resource. If your infrastructure is not operational, neither is your organization. If your infrastructure is becoming ever more complex, and being subjected to an increasing load from both internal and external users i.e. employees and customers/suppliers, it should receive the best support and maintenance you can provide. AiT has a proven track record of successfully supporting and maintaining large Infrastructures, with broad range of platforms and applications.
Hosting at N+1 Data Center
AiT is dedicated to providing high quality technology solutions for the web using our network of talented staff. With a successful track record of design, development, and hosting, AiT can be a valuable technology partner in bringing your company's business to the internet. We are dedicated to providing high-quality custom solutions and superior hosting for demanding businesses. Our development process is leveraged from the power to listen. AIT is your complete solutions provider for the web.
On-Site Support / IT Outsourcing
In short, we either become your IT department or we provide “backup” for yours when you need it, whether it’s simply vacation coverage or extra help to start or finish that project you just can’t seem to get done- let AiT help shoulder the load. We’ll come in and document your network and servers for you (if needed) so when you call for help we know your systems. It’s what we do best and why so many companies in the Northwest trust AiT to be their IT department.
Hosted Email, Antivirus, SPAM Filtering
Security is no longer a technical issue; it is a critical business issue. The value of your business can be harmed by security breaches. The cost to your business might be millions of dollars or, even worse, it could put you out of business. The sad fact is, this is a common day-to-day occurrence for many businesses. AiT focuses on the technology, people, processes and business drivers to help you devise a business-wide security strategy. Our security team uses its experience with application, network and infrastructure security to develop strategies that extend across your business.
24 hours a day 7 Days a Week Support
Engineers are always available 24 hours a day, 7 days a week, including weekends and holidays for emergencies- if you’re down, we’re available to help!
